{"id":6,"date":"2026-06-11T07:36:30","date_gmt":"2026-06-11T04:36:30","guid":{"rendered":"http:\/\/localhost:8080\/systems-integration\/"},"modified":"2026-06-11T07:36:30","modified_gmt":"2026-06-11T04:36:30","slug":"systems-integration","status":"publish","type":"page","link":"https:\/\/ryantelsystems.com\/wp60\/systems-integration\/","title":{"rendered":"Systems Integration &#038; IT Procurement"},"content":{"rendered":"<p><strong>Complex IT projects, delivered by one accountable team.<\/strong> From structured cabling to national contact centres, Ryantel designs, supplies, installs and supports enterprise infrastructure across East and Central Africa \u2014 over 100 network deployments delivered since 2014, in Kenya, Uganda and Zambia.<\/p>\n<h2>Contact centres: our flagship practice<\/h2>\n<p>Most integrators in our region can sell a PBX or a soft-client. Few can stand up a true contact centre: inbound and outbound voice, omnichannel customer journeys, agent scoring and quality, schedule adherence and forecast-based workforce planning \u2014 all wired into the systems your CX team already uses.<\/p>\n<p>We can, because we&#8217;ve invested in the specialist platforms that make it possible: <strong>Cisco UCCE and UCCX<\/strong> as the routing core, <strong>Expertflow<\/strong> for omnichannel customer interaction, and <strong>Eleveo<\/strong> for call recording, agent evaluation and workforce optimisation \u2014 with Yeastar and Mind CTI extending the practice into mid-market and billing-aware deployments, and Commpeak providing global SIP trunking. This is the stack behind the contact centre systems we run for Kenya Power. <a href=\"\/wp60\/case-studies\/kenya-power\/\">Read that case study<\/a>.<\/p>\n<h2>What we build<\/h2>\n<ul>\n<li><strong>Network infrastructure<\/strong> \u2014 LAN, WAN, Wi-Fi, SD-WAN and structured cabling for offices, campuses and industrial sites, on Cisco, HPE Aruba, Ubiquiti and Huawei. Designed for what you&#8217;ll need in five years, not just today.<\/li>\n<li><strong>Structured cabling, certified<\/strong> \u2014 Cat5e through Cat7 and fibre optic, certified to manufacturer warranty with Fluke DSX-5000 testing and as-built documentation on every drop.<\/li>\n<li><strong>Cybersecurity &amp; compliance<\/strong> \u2014 next-generation firewalls (Fortinet, Palo Alto), endpoint detection and response, PKI and zero-trust segmentation \u2014 paired with the documentation and runbooks that auditors and regulators actually look for.<\/li>\n<li><strong>Physical security &amp; surveillance<\/strong> \u2014 IP-CCTV, biometric and RFID access control, time-attendance and video analytics, integrated with the network we&#8217;ve already built. From single-site CCTV to multi-branch security operations.<\/li>\n<li><strong>Data centre, cloud &amp; continuity<\/strong> \u2014 server room build-outs, virtualisation, backup and disaster recovery, including active-active architectures and recovery point objectives from 30 minutes. Recovery procedures designed to work at three in the morning, when the people who built the system aren&#8217;t in the room.<\/li>\n<li><strong>Collaboration &amp; AV<\/strong> \u2014 Microsoft and Cisco unified communications, room-system video conferencing and CleverTouch interactive displays. The hardware that makes a video meeting feel like a real meeting.<\/li>\n<\/ul>\n<h2>Enterprise storage: authorised Everpure partner<\/h2>\n<p>For organisations done with the five-year storage refresh cycle, Ryantel is an authorised regional partner for <strong>Everpure<\/strong> (formerly Pure Storage) \u2014 the all-flash platform with the Evergreen architecture: controllers and capacity refreshed in place, no downtime, no re-buying terabytes you already own. FlashArray for block and file, FlashBlade for high-throughput workloads, Portworx for Kubernetes, and immutable SafeMode snapshots that turn a ransomware incident from days into minutes. We own the full lifecycle: design, procurement, implementation and SLA-backed support.<\/p>\n<h2>How we deliver<\/h2>\n<ol>\n<li><strong>Requirements &amp; site survey.<\/strong> We document what you actually need, on site.<\/li>\n<li><strong>Design &amp; proposal.<\/strong> A written design with bill of materials, timelines and a fixed price.<\/li>\n<li><strong>Supply &amp; installation.<\/strong> Project-managed delivery with a named engineer responsible.<\/li>\n<li><strong>Testing &amp; handover.<\/strong> You sign off against the agreed specification, with as-built documentation, IP schemas and electronic plans.<\/li>\n<li><strong>SLA support.<\/strong> The people who built it are the people who maintain it.<\/li>\n<\/ol>\n<h2>Procurement with financing muscle<\/h2>\n<p>Buying hardware through Ryantel gets you more than a price list. We source through authorised distribution channels, so warranties hold, firmware is current, licensing is proper, and counterfeits never reach your racks. Every box we sell can come with installation, configuration and an ongoing support contract \u2014 delivered, not just dropped.<\/p>\n<h3>Structured trade finance for large orders<\/h3>\n<p>Big infrastructure orders usually stall in the gap between &#8220;we need it now&#8221; and &#8220;the payment cycle says next quarter.&#8221; Ryantel closes that gap: for large orders we arrange supply through structured trade finance, so equipment ships on the project timeline rather than the payment timeline. We&#8217;ve used these arrangements to fulfil national utility contracts \u2014 if your procurement committee needs delivery before disbursement, that&#8217;s a problem we&#8217;ve already solved at national scale.<\/p>\n<h2>Proven where failure makes the news<\/h2>\n<p>Kenya Power runs its customer contact systems on infrastructure Ryantel supplies and maintains \u2014 two competitive national tenders covering IP PBX and contact centre systems on a two-year subscription and maintenance contract, plus voice gateway infrastructure. <a href=\"\/wp60\/case-studies\/kenya-power\/\">Read the Kenya Power case study<\/a>.<\/p>\n<p>Other documented delivery: a high-availability SD-WAN edge for <a href=\"\/wp60\/case-studies\/kengen\/\">KenGen<\/a>, a multi-phase campus network at <a href=\"\/wp60\/case-studies\/zetech-university\/\">Zetech University<\/a> (2020\u20132026), twin campus LANs for <a href=\"\/wp60\/case-studies\/kmtc\/\">KMTC<\/a>, a fibre backbone for <a href=\"\/wp60\/case-studies\/kim-fay\/\">Kim Fay East Africa<\/a>, and a turnkey head-office buildout for <a href=\"\/wp60\/case-studies\/oya-micro-credit\/\">OYA Micro Credit<\/a>. <a href=\"\/wp60\/case-studies\/\">See all case studies<\/a>.<\/p>\n<section class=\"guide-sec\" id=\"guide\"><div class=\"gs-wrap\"><div class=\"gs-cover\" aria-hidden=\"true\"><div class=\"gs-art\"><span class=\"gs-tag\">FREE GUIDE \u00b7 PDF<\/span><b>18<br>QUESTIONS<\/b><span class=\"gs-sub\">to Ask Before Hiring an IT&nbsp;Company in Kenya<\/span><em>RYANTEL SYSTEMS LIMITED<\/em><\/div><\/div><div class=\"gs-body\"><div class=\"eyebrow\">Free guide<\/div><h2>Don't sign with any IT company until you've asked these 18 questions.<\/h2><p>A short, brutally honest guide for Kenyan business owners: the questions that expose an unprepared IT provider in one meeting \u2014 and the answers a good one should give you. Knowing them protects you, whoever you hire.<\/p><ul class=\"gs-list\"><li>The \"dirty little secret\" of how most IT companies make their money<\/li><li>The response-time wording that turns a promise into a commitment<\/li><li>The ten-minute flash-disk test that shows whether your backups are real<\/li><li>The contract traps to find before you sign, not after<\/li><\/ul><div class=\"lead-form\" id=\"lead-form-guide\"><form method=\"post\" action=\"https:\/\/ryantelsystems.com\/wp60\/wp-admin\/admin-post.php\"><input type=\"hidden\" name=\"action\" value=\"ryantel_lead\"><input type=\"hidden\" name=\"lead_type\" value=\"guide\"><input type=\"hidden\" id=\"_rynonce\" name=\"_rynonce\" value=\"a50604e137\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/wp60\/wp-json\/wp\/v2\/pages\/6\" \/><p class=\"hp-field\" aria-hidden=\"true\"><label>Leave this field empty<input type=\"text\" name=\"website\" tabindex=\"-1\" autocomplete=\"off\"><\/label><\/p><label class=\"lf-label\">Name<input type=\"text\" name=\"name\" required><\/label><label class=\"lf-label\">Email<input type=\"email\" name=\"email\" required><\/label><label class=\"lf-label\">Company<input type=\"text\" name=\"company\"><\/label><button class=\"btn btn-amber\" type=\"submit\">Send Me the Guide<\/button><\/form><\/div><\/div><\/div><\/section>\n<div class=\"cta-band\">\n<h2>Have a project in mind?<\/h2>\n<p>Send us your requirements or request a site survey. A senior engineer responds within one business day.<\/p>\n<p><a class=\"btn btn-amber\" href=\"\/wp60\/contact\/\">Discuss Your Project<\/a><br \/>\n<a class=\"btn btn-ghost\" href=\"tel:+254709425000\">Call +254 709 425000<\/a>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Complex IT projects, delivered by one accountable team. From structured cabling to national contact centres, Ryantel designs, supplies, installs and supports enterprise infrastructure across East and Central Africa \u2014 over 100 network deployments delivered since 2014, in Kenya, Uganda and Zambia. Contact centres: our flagship practice Most integrators in our region can sell a PBX [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ryantelsystems.com\/wp60\/wp-json\/wp\/v2\/pages\/6","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ryantelsystems.com\/wp60\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ryantelsystems.com\/wp60\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ryantelsystems.com\/wp60\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ryantelsystems.com\/wp60\/wp-json\/wp\/v2\/comments?post=6"}],"version-history":[{"count":0,"href":"https:\/\/ryantelsystems.com\/wp60\/wp-json\/wp\/v2\/pages\/6\/revisions"}],"wp:attachment":[{"href":"https:\/\/ryantelsystems.com\/wp60\/wp-json\/wp\/v2\/media?parent=6"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}