{"id":32,"date":"2026-06-11T09:55:01","date_gmt":"2026-06-11T06:55:01","guid":{"rendered":"http:\/\/localhost:8080\/case-studies\/kenya-power\/"},"modified":"2026-06-11T09:55:01","modified_gmt":"2026-06-11T06:55:01","slug":"kenya-power","status":"publish","type":"page","link":"https:\/\/ryantelsystems.com\/wp60\/case-studies\/kenya-power\/","title":{"rendered":"Kenya Power: Contact Centre &#038; Voice Gateway"},"content":{"rendered":"<p><strong>Client:<\/strong> Kenya Power &amp; Lighting Company \u2014 the national electricity utility, serving customers across the country.<\/p>\n<h2>The challenge<\/h2>\n<p>When millions of customers need to report outages, query bills or chase connections, the contact centre is the utility&#8217;s front door. Kenya Power went to open national tender for the systems behind that front door: the IP PBX and contact centre platform itself, and the voice gateway infrastructure that carries the calls.<\/p>\n<h2>What Ryantel delivered<\/h2>\n<ul>\n<li><strong>Tender KP1\/9A.2\/OT\/023\/ICT\/25-26:<\/strong> IP PBX &amp; Contact Centre Systems \u2014 won competitively, delivered as a two-year subscription with ongoing maintenance.<\/li>\n<li><strong>Tender KP1\/9A.2\/OT\/037\/ICT\/25-26:<\/strong> supply and installation of Voice Gateway infrastructure.<\/li>\n<\/ul>\n<h2>The result<\/h2>\n<p>Two competitive national tenders won on merit, and a multi-year responsibility that continues today: Ryantel doesn&#8217;t just supply Kenya Power&#8217;s contact systems, we maintain them under contract. For a national utility, the procurement bar covers technical capability, financial standing and delivery guarantees \u2014 clearing it twice is the strongest reference we can offer any organisation evaluating us.<\/p>\n<p>When millions of customers call about power, our systems answer.<\/p>\n<div class=\"cta-band\">\n<h2>Facing something similar?<\/h2>\n<p>Whether it&#8217;s a contact centre, a voice platform or infrastructure at scale \u2014 start with a free audit and get a written, costed view of your options.<\/p>\n<p><a class=\"btn btn-amber\" href=\"\/wp60\/free-it-audit\/\">Book a Free IT Audit<\/a>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Client: Kenya Power &amp; Lighting Company \u2014 the national electricity utility, serving customers across the country. The challenge When millions of customers need to report outages, query bills or chase connections, the contact centre is the utility&#8217;s front door. Kenya Power went to open national tender for the systems behind that front door: the IP [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-32","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ryantelsystems.com\/wp60\/wp-json\/wp\/v2\/pages\/32","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ryantelsystems.com\/wp60\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ryantelsystems.com\/wp60\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ryantelsystems.com\/wp60\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ryantelsystems.com\/wp60\/wp-json\/wp\/v2\/comments?post=32"}],"version-history":[{"count":0,"href":"https:\/\/ryantelsystems.com\/wp60\/wp-json\/wp\/v2\/pages\/32\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/ryantelsystems.com\/wp60\/wp-json\/wp\/v2\/pages\/10"}],"wp:attachment":[{"href":"https:\/\/ryantelsystems.com\/wp60\/wp-json\/wp\/v2\/media?parent=32"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}